Yes Minister was a badge of honour and a training video. Young civil servants aspire to that level of command of their job - although the tools and techniques may have changed.

The petitions are setup to funnel 'customer action' into manageable mechanisms. After all, if someone really setup a petition outside this system they might further organise to use more effective tools as well. Horror of horrors, they might talk to the press. Keeping them at the stage of filling in a form and "that's all" is well worth the time it takes for a flunky to provide a rote answer well after the heat has cooled down.

Its a basic fact of politics, if they can see you coming and can manage your approach, you've already lost.

Yeah, I've had a few experiences with the e-petitions site, and with writing directly to various MPs and MSPs. The whole thrust of their approach seems to be that if they can fob you off with several pages of waffle that essentially ignores the point you were trying to make or the question you were asking, eventually you'll give up and go away.

I have to admit that it seems to work.