43 comments on Telework Pros and Cons: 28 Reasons To "Telework"--With Data To Back Them Up
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43 comments on Telework Pros and Cons: 28 Reasons To "Telework"--With Data To Back Them Up
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GAIA Host Collective
Humm, it seem to me that many on TOD complain about the loss of manufacturing in the USA. Manufacturing jobs can not be telecommuted. Nor can retail sales, medical treatment, energy production/distribution, government services, etc....
It was bad enough when you called somewhere and were told that the person you need to talk to works flex time and comes in at 4 am and goes home at noon and you are calling at 1:30 pm. So you call to talk to someone and are told "they are telecommuting employees" and you what? Have to call them at home (and maybe get their kids?) and then find that they are not the right person and you have to call someone else - Or worse you have to communicate with them via e-mail or the web or something? Darn it, I am the customer - Businesses are supposed to serve my needs and schedule - not the other way around.
There are some jobs that might be suitable today for telecommuting, but very few I think. Businesses and offices developed because they needed to interface with the outside world in real time as a company/team.
Post peak oil running a small business from home may work, but my guess is that 50% to 80% or more of the jobs that could be telecommuted will not exist. The "Information Industry" will be one of the biggest casualty areas post peak oil.
I guess I would like to see a list of specific jobs that would exist post peak and could be telecommuted.
John...mabye you've benn out of the work field for some time; there's more ways than ever to get a hold of a telecommuter, and few use their home phone. First of all there's email and voicemail; secondly, calls are routed thru servers where they go to a database; customers can easily get service and calls returned; the customer never knows where you're working from; the flow is seemless. The hold up for the customer is the same as it's always been, regardless of location: more work than staff. Ask to see a telecommuter setup sometime and you'll find it works extremely well, and the employer saves on the Real Estate space. If you know your employees, this works well.
Not so fast!
I guess if someone needs to be physically transported into a hospital for surgery, or raw materials need to be delivered to a manufacturing plant than telecommuting won't work for that. Or installing infrastructure for a power distribution grid for that matter.
We do operate rovers on Mars don't we?
So I guess at least some manufacturing can be done remotely, CADCAM anyone? As for retail sales,we already have online e-commerce sites with live chat and warm customer service reps. Medical treatment? I can conceive of some aspects of it being quite similar to e-commerce, maybe with the right monitors and instruments built into future telecommunications devices some of that might be done by telepresence as well. As for energy production/distribution, government services, etc.... I think the same will apply.
I strongly suspect that we could do a lot more things with networked technology and communications than we do now. Anyone ever hear of Smartdust? I could imagine logging onto a hydroponics network and being able to tend to my plants by reading strategically placed micro sensors and deploying very precise doses of pesticides or nutrients.
As a real life example during the course of my normal workday today I did work on computer systems in the UK, Australia, South Africa, Shanghai and then I had to get into my car and drive 80 miles round trip in heavy rain to visit a local customer. Fortunately I find myself having to do less less of that. The travel time in my opinion was time very poorly spent. I could have been Kayaking for two hours instead.
I agree.
I've worked as a consulting engineer on Business Processes in many companies around the world, and I support the finding in the article above that about 40% of jobs would be amenable to Telework. Sure, shop floor work at a manufacturing plant is in the other 60%, but that's no reason to deny that the concept would be useful to a vast number of workers, and would provide many social benefits.
Customer Service jobs are actually some of the best for Telework, because they usually interface via telecommunications already. If the customer is getting the run-around because staff are "on Telework", then that's the fault of the planning of the Customer Service unit. - More than likely the same company would also run a chaotic central office, with lots of: "that's not my department" and "she's away from her desk at the moment". Properly planned Telework can enhance rather than hinder Customer Service.
This is very true. I mean, if the person helping me with my computer here in Melbourne can do it from Mumbai 10,000km away, I don't know why another 30km from the office to their home should make any difference to their quality of work. Presumably the boss wants to look over their workers' shoulders to justify his "supervisor" position :)
Jon;
I understand some of your concerns, however I think this solution does have a good number of useful applications, including a number of hands-on jobs. I represent two or three myself. I am a freelancer, ostensibly a filmmaker/videographer, but also a builder of exhibits and displays. In both cases, I'll get a call or an email, and whether it's a production or a display item, I'll have a design period that may include face-to-face meetings, but will also invariably involve emailing (nee, faxing) designs, scripts and schedules which will be developed at home, as well as building and filming items from these plans in my shop, or editing material and sharing video files online for review, in many cases. The amount of travel is diminished massively by the breadth of communications technology. While my examples are quite specific, there are a number of directions they can and do reach into.
Like you, however, I would be interested to see a real review of what aspects of the "Non-discretionary side of the Workforce" would apply. I think tele-education is a particularly useful extension of this idea, as well as the opportunities for Senior Citizens and People with Disabilities to work. I'm also looking at the angle of 'hybrid-career paths', where a farmer might 'telecommute' as a teacher when not out in the fields, or something like that.. part-time telecommuting.. or Single-moms being able to work when there's no access to (telecommuting?) childcare providers.
In addition, my greatest interest in making this seem truly stable in its potential would be to have a couple parallel paths of information available, so that there would be quick alternatives ready for system traffic-jams and outages.. Dialup and Satellite.. Packet Radio etc..
Bob
During WWII both Germany and Japan used home based manufacturing of airplane parts. The air forces of these countries were not defeated because they ran out of airplanes. It was the loss of experienced pilots which did them in. The fire bombings of Dresden and Tokyo were justified because of home based manufacturing.
On another note I would expect that electric utilities would be the first industry to implement electric vehicles in a big way. Who else could tap into high voltage lines close to where the work needs to be done?
Um, Dresden was bombed because it was a "transport node", not an aviation-industry target.
The main target in Tokyo was people and paper houses, although the presence of light industry was used as a propaganda justification. In fact a lot of the Japanese aircraft industry had been dispersed to underground tunnels in the countryside etc. by the time that the firebombing began. (Robert J McNamara planned the firebombing as a junior staff officer, and has many interesting recollections in "The Fog of War.")