43 comments on Telework Pros and Cons: 28 Reasons To "Telework"--With Data To Back Them Up
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43 comments on Telework Pros and Cons: 28 Reasons To "Telework"--With Data To Back Them Up
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Not so fast!
I guess if someone needs to be physically transported into a hospital for surgery, or raw materials need to be delivered to a manufacturing plant than telecommuting won't work for that. Or installing infrastructure for a power distribution grid for that matter.
We do operate rovers on Mars don't we?
So I guess at least some manufacturing can be done remotely, CADCAM anyone? As for retail sales,we already have online e-commerce sites with live chat and warm customer service reps. Medical treatment? I can conceive of some aspects of it being quite similar to e-commerce, maybe with the right monitors and instruments built into future telecommunications devices some of that might be done by telepresence as well. As for energy production/distribution, government services, etc.... I think the same will apply.
I strongly suspect that we could do a lot more things with networked technology and communications than we do now. Anyone ever hear of Smartdust? I could imagine logging onto a hydroponics network and being able to tend to my plants by reading strategically placed micro sensors and deploying very precise doses of pesticides or nutrients.
As a real life example during the course of my normal workday today I did work on computer systems in the UK, Australia, South Africa, Shanghai and then I had to get into my car and drive 80 miles round trip in heavy rain to visit a local customer. Fortunately I find myself having to do less less of that. The travel time in my opinion was time very poorly spent. I could have been Kayaking for two hours instead.
I agree.
I've worked as a consulting engineer on Business Processes in many companies around the world, and I support the finding in the article above that about 40% of jobs would be amenable to Telework. Sure, shop floor work at a manufacturing plant is in the other 60%, but that's no reason to deny that the concept would be useful to a vast number of workers, and would provide many social benefits.
Customer Service jobs are actually some of the best for Telework, because they usually interface via telecommunications already. If the customer is getting the run-around because staff are "on Telework", then that's the fault of the planning of the Customer Service unit. - More than likely the same company would also run a chaotic central office, with lots of: "that's not my department" and "she's away from her desk at the moment". Properly planned Telework can enhance rather than hinder Customer Service.
This is very true. I mean, if the person helping me with my computer here in Melbourne can do it from Mumbai 10,000km away, I don't know why another 30km from the office to their home should make any difference to their quality of work. Presumably the boss wants to look over their workers' shoulders to justify his "supervisor" position :)