43 comments on Telework Pros and Cons: 28 Reasons To "Telework"--With Data To Back Them Up
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43 comments on Telework Pros and Cons: 28 Reasons To "Telework"--With Data To Back Them Up
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I agree.
I've worked as a consulting engineer on Business Processes in many companies around the world, and I support the finding in the article above that about 40% of jobs would be amenable to Telework. Sure, shop floor work at a manufacturing plant is in the other 60%, but that's no reason to deny that the concept would be useful to a vast number of workers, and would provide many social benefits.
Customer Service jobs are actually some of the best for Telework, because they usually interface via telecommunications already. If the customer is getting the run-around because staff are "on Telework", then that's the fault of the planning of the Customer Service unit. - More than likely the same company would also run a chaotic central office, with lots of: "that's not my department" and "she's away from her desk at the moment". Properly planned Telework can enhance rather than hinder Customer Service.
This is very true. I mean, if the person helping me with my computer here in Melbourne can do it from Mumbai 10,000km away, I don't know why another 30km from the office to their home should make any difference to their quality of work. Presumably the boss wants to look over their workers' shoulders to justify his "supervisor" position :)